Shipping policy

Shipping Policy

At Refordge, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking details when available.

Shipping Time

We currently ship to selected international destinations.

Estimated delivery time is typically 7–15 business days, depending on your location, product availability, and courier performance.

Please note that shipping times may vary due to:

  • customs clearance

  • local courier delays

  • high order volume

  • weather disruptions

  • public holidays

Shipping Rates

We offer the following shipping options at checkout:

  • Free Insured Shipping — available on eligible orders

  • Priority Shipping — available at an additional cost where applicable

Shipping options and prices will be shown at checkout before you complete your purchase.

International Shipping

As we operate an international drop shipping model, some products may be shipped from our global supplier network.

This means your order may:

  • arrive in separate packages

  • have slightly different delivery timelines depending on the product

  • be subject to customs handling in your destination country

Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, or local handling fees charged by their country, if applicable.

Refordge is not responsible for delays caused by customs processes.

Tracking Information

Once your order has been shipped, tracking information will be sent to your email as soon as it becomes available.

Please allow a few days for tracking updates to appear after dispatch.

Incorrect Address

Please make sure your shipping address is correct at checkout.

We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice a mistake, contact us at info@refordge.com within 12 hours of placing your order.

Delayed or Lost Packages

While we work with trusted shipping partners, delays can sometimes happen.

If your package is delayed beyond the estimated timeframe, please contact us at info@refordge.com and we will review the issue.

If tracking shows that the package has been delivered, we are not responsible for lost or stolen packages after delivery.

Please check with:

  • household members

  • neighbour

  • your local courier office

Split Shipments

If you order multiple items, they may be shipped separately depending on supplier availability and warehouse location.

You may receive one item before the others.

Contact Us

If you have any shipping-related questions, please contact us at:

Email: info@refordge.com
Store Name: Refordge