Refund policy

Return & Refund Policy

At Refordge, we want you to feel confident shopping with us. If something is wrong with your order, we are here to help.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

  • the item must be unused

  • the item must be in its original packaging

  • the item must be in the same condition as received

  • proof of purchase must be provided

To request a return, please contact us at info@refordge.com with your order number and reason for return.

Non-Returnable Items

For hygiene, safety, and product protection reasons, we do not accept returns for:

  • used items

  • opened personal care items

  • worn fitness or self-care products

  • items damaged by misuse

  • sale or clearance items

  • gift cards

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please email us at info@refordge.com within 48 hours of delivery.

Please include:

  • your order number

  • clear photos of the product

  • clear photos of the packaging

If approved, we will offer a replacement or refund.

Refunds

Once your case is reviewed and approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

  • the item arrived damaged

  • the item is defective

  • the wrong item was sent

We do not refund original shipping charges unless the issue was caused by us.

Order Cancellations

Orders can only be cancelled within 12 hours of placing the order.

After this window, your order may already be processed and cannot be cancelled.

Delivered But Not Received

If tracking shows that an order has been delivered but you have not received it, please first check with:

  • household members

  • neighbors

  • your local courier

We are not responsible for lost or stolen packages marked as delivered by the courier.

Late or Missing Refunds

If you have not received your refund yet, please:

  • check your bank account again

  • contact your card provider or bank

If you still need help, contact us at info@refordge.com.

Contact Us

For any return or refund questions, contact us at:

Email: info@refordge.com
Store: Refordge